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Returns and Claims

Claim form
(Please fill in this form and send it back only if you want to claim the goods within the legal warranty period. The form should be printed, signed and sent scanned to the email address below or included in the parcel with the returned goods).


Addressee (seller):
Online shop: https://www.gotberg.cz/cs/obchod
Company: Gotberg, a.s
Registered office: U Sadu 394, 691 27 Popice
ID NUMBER/IN: 26914913
E-mail address: gotberg@gotberg.cz


Consumer:
My name and surname:        _________________________________________________
My address:                        _________________________________________________
My phone and email:           _________________________________________________


Exercising the right of defective performance (claim)


Dear,

On ______________ I have placed an order in your shop (see below for order specification).However, the goods I have purchased have the following defects: (* here you need to describe the defect in detail):


_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________.
I request that the complaint be settled in the following way: (* describe the requested method here):


_________________________________________________________________________________
_________________________________________________________________________________.


I also ask you to issue a written confirmation of the claim, stating when I exercised the right, what is the content of the claim, together with my claim for repair/replacement, and then confirmation of the date and method of settlement of the claim.


At __________________ on _______________